Business Process Optimization Specialist

PMP®, CSM, Lean Six Sigma Green Belt

Hi! I’m Kelley Culpepper, Jr., a PMP®, CSM and Lean Six Sigma Green Belt-certified Project Manager with over five years of experience leading complex, cross-functional initiatives. Now, I’m channeling my expertise into business process optimization (BPO), helping organizations eliminate inefficiencies, scale strategically, and achieve measurable ROI. My approach blends Agile methodologies, Lean Six Sigma principles, and hands-on project leadership to turn operational challenges into opportunities.

From Project Management to Process Excellence

While my formal BPO journey is just beginning, my career as a Project Manager has been rooted in optimizing workflows and driving efficiency. For example:

  • Process Redesign: Reduced operational bottlenecks by 30% during a national laundry tech rollout by analyzing field data and reengineering technician workflows.

  • Cost & Time Savings: Cut gas station air pump upgrade costs by 20% through geographic clustering of sites and real-time vendor coordination.

  • Stakeholder Alignment: Designed centralized dashboards (Jira/Google Sheets) to slash status meetings by 40%, improving transparency for 10,000+ location projects.

Why Partner With Me?
My PM experience translates seamlessly into BPO. I don’t just manage projects—I dissect them. For instance:

  • Directed a 10,000+ location pricing rollout, auditing 100% of daily technician reports to reduce data inconsistencies by 20% and deliver the project 2 weeks early.

  • Built scalable sales and customer service processes for a SaaS startup, generating $1M+ in first-year revenue through CRM automation and stakeholder alignment.

  • Volunteered as a Social Media Assistant Director and Chief Editor for my local church, revamping content workflows to boost engagement by 60%—proving optimization thrives beyond corporate settings.

Core Expertise

  • Agile/Scrum Execution: Certified Project Manager/ScrumMaster with a track record of leading 10–15-member teams to deliver $2M+ initiatives on time/under budget.

  • Lean Six Sigma Foundations: Leveraging LSS Green Belt principles to identify waste, streamline processes, and implement data-driven solutions.

  • Technology Integration: Proficient in tools like Jira, Asana, Trello, Zoho, FastField, AI and IoT platforms to automate reporting, reduce errors by 25%, and ensure compliance.

Let’s Build Efficient Futures Together!
Whether you’re refining workflows, scaling operations, or bridging gaps between teams, I bring a certified Project Manager’s rigor and a strategist’s vision to your process challenges. Let’s connect and turn your goals into actionable, optimized results.

Bridging project mastery with process innovation—because efficiency starts with execution.